jjl-tools/tinodeService/service/TopicService.go

package service

import (
	"fmt"
	. "jjl-tools/tinodeService/dao"
	"strconv"
)

type Topics struct {
	Id                 int
	PageNum            int
	PageSize           int
	CompanyId          int
	SkillGroups        string
	GroupId            int
	Uid                string
	StartTime          string
	EndTime            string
	Name               string
	Content            string
	Quality            int
	FirstReplyInterval int
	//查询会话记录
	Topic      string
	Sid        string
	CreateTime string
	MsgNum     int
	ChannelId  int
	CategoryId int
	IsReply int
}

//获取会话详细记录
func (tp *Topics) GetMessageList() (mesList []Messages, err error) {
	mesDao := MessageDao{}
	//获取总条数
	mesList, err = mesDao.GetMessagesList(tp.Topic, tp.Sid, tp.CreateTime, tp.PageSize)
	return
}
//获取会话开始时间, 结束时间
func (tp *Topics) GetChatRecordStartEndTime() map[string]interface{} {
	chatDao := ChatRecordDao{}
	chatList, err := chatDao.GetGroupByChatRecordLists(tp.Topic, tp.Sid)
	if err != nil {
		fmt.Println("数据为空或获取会话信息错误, topic:", tp.Topic, ", sid:", tp.Sid, ", err=", err)
	}
	insDao := InspectionDao{}
	list := make(map[string]interface{})
	endDes := map[string]string{
		"1": "客服结束",
		"2": "用户结束",
		"3": "用户超时自动关闭",
		"4": "客服异常关闭",
		"5": "用户异常关闭",
	}
	for _, v := range chatList {
		//判断 v.SID 是否数字, 默认是用户发送的 - 2, 如果是全数组则是客服发送的 - 1
		call_start_type := 2
		if _, err := strconv.ParseFloat(v.SID, 64); err == nil {
			call_start_type = 1
		}
		vUser,_ := strconv.ParseInt(v.USER_ID, 10, 64)
		vVistor,_ := strconv.ParseInt(v.VISITOR_ID, 10, 64)
		customer, _ := insDao.GetUserFromRedis(1, vUser)
		user, _ := insDao.GetUserFromRedis(2, vVistor)
		cInfo := map[string]interface{}{
			"call_start_time":   v.CREATE_TIME,
			"call_end_time":     v.CallEndTime,
			"call_end_type":     v.CallEndType,
			"call_end_des":      endDes[v.CallEndType],
			"call_start_type":   call_start_type,
			"customer_nickname": customer.Realname, //客服昵称
			"user_nickname":     user.Realname,     //用户昵称
		}
		list[v.SID] = cInfo
	}
	return list
}